Refund policy

Contact information

IZZAK J RASMUSSEN-ROBINSON
756 Warburton Highway, Seville, Victoria 3139, Australia
Email: service@zenthavolt.shop
Phone: +61 2 6027 0813

We reply to every enquiry within one business day, Monday to Friday.

Our team can help with product questions, order updates, delivery issues and returns.

Returns and cancellations

We want you to be completely satisfied with your order. You may request a return within 30 days of delivery.

Eligibility

• The item must be unused, in its original packaging and in the condition you received it.
• Proof of purchase (order number or receipt) is required.
• Because fresh and frozen seafood is perishable, we can only accept a return of perishable items when the item arrived damaged, spoiled or incorrect.

How to start a return

Email service@zenthavolt.shop with your order number and the reason for the return. We will send return instructions within two business days. Please do not send items back before you receive those instructions.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5-10 business days. Shipping charges are non-refundable unless the return is due to our error.

Cancellations

Orders can be cancelled free of charge before they are dispatched. Contact us as soon as possible at service@zenthavolt.shop or +61 2 6027 0813. Once an order has been dispatched it can no longer be cancelled, but you may still request a return under this policy.